Industry

Telecommunications

Unlock superior network optimization, improve customer experience, and automate incident management.
 

No other industry produces as much data as telecommunications. Learn how to use this data to your advantage.

AI offers new opportunities for data-driven telcos to plan and manage networks more efficiently, improve customer experience, reduce cost per megabyte, and deliver on the full potential of 5G.

The SOZAN AI Experience

Fast-track AI adoption for your organization

Sozan AI can help accelerate AI adoption for your business with tailored services and accelerators specially built for the telco industry.

Execute insights-driven, intelligent decisions

We deploy enterprise AI systems across your business, so you gain a strategic focus on your biggest challenges & returns.

Increase AI skills using existing headcount

With the lack of data scientists available for hire, we can help you transform your skilled business analysts into citizen data scientists.

Our Areas of Expertise

Personalization

Leverage intent-based machine learning models for customer acquisition, growth, and churn prevention, for improved customer lifecycle management.

Incidence Management

Enable proactive incident management models leveraging a network analytics dashboard for anomaly/fraud detection and impact insights.

Network Lifecycle Management

Improve infrastructure management, expansion, and upgradation by digitizing your existing network functions through the power of Cloud.

Customer Experience

Build a single source of truth of customer information and identify customer behavior patterns to offer tailored customer experiences.

Conversational AI

Quickly offer a conversational interface like chatbots and virtual assistants for customer queries, self-care and real-time support for your valued customer base.

Cloud migration

Migrate legacy systems, applications, and data stores to public Clouds like AWS, Azure, and GCP. You can get started with a Cloud readiness assessment, followed by migration & rearchitecting of legacy workloads, & validation & performance testing of deployed solutions

Related Solutions

Cloud Monitoring & Logging

Stay informed about the state of your Cloud systems and take corrective measures proactively, by leveraging centralized logging and monitoring systems like Cloud-based app monitoring, with personalized parameters and alerts.

Advanced Analytics

Our Data Platform enables self-service access to data, enabling data engineers, data analysts, data scientists, and machine learning engineers to work together seamlessly to churn through petabytes of data and generate meaningful insights.

Machine learning

Leverage AI and machine learning to gain deeper value from all types of data; images, videos, audio, and structured data (time series forecasting, classification, fraud & anomaly detection), etc.

What our Clients Say

SOZAN AI offers top-notch quality and service. Always punctual, detail-oriented, well-trained, and friendly, are some of the great characteristics Sozan developers and management possess. With great pleasure, I’d highly recommend SOZAN as a business partner.

Furqan Waseem CEO, Documed AI

Gen AI Powered Feedback Insight Generation for a Large Healthcare Network

Our client, a prominent healthcare network in the US, spanning over 5 states with 27 hospital facilities, encountered a challenge in capturing the authentic voice of their customers. They sought to proactively listen to customer challenges and issues through various digital channels.