Industry

Retail and CPG

Get a 360-degree view of the consumer journey, and insights across sales, marketing & supply-chain to fast-track retail transformation.

The empowered consumer is more connected and informed than ever before. Retailers must keep pace.

Data has become a crucial tool to leverage when envisioning possible diagnosis or treatment outcomes. Predictive analytics empower healthcare professionals and clinicians with real-time guidance, enabling them to draw reasoned conclusions and make more informed decisions. Unlock health information interoperability, scalable compute power, and AI enabled analytics by adopting a healthcare cloud to support your organization’s goals. We can help.

The SOZAN AI Experience

World class customer research and insights

We leverage Data Science and AI to help identify customer cohorts, spend potential, journeys, purchase decision drivers, and more.

Execute insights-driven, intelligent decisions

We deploy enterprise AI systems across your retail business, so you gain a strategic focus on your biggest challenges and returns.

Increase AI skills using existing headcount

With the lack of data scientists available for hire, we can help you transform your skilled business analysts into citizen data scientists.

Our Areas of Expertise

Personalized Product Recommendations

Use AI and machine learning to make recommendations based on thousands of data points and provide more relevant experiences that drive increased conversion rates, average order value, and customer loyalty.

Pricing Optimization

Increase demand and maximize profits by using AI to optimize pricing for different products based on seasonality, price elasticity and real-time inputs on inventory levels.

Customer Service Automation

Use AI technologies such as natural language processing and machine learning algorithms to improve the contact center experience and overall customer satisfaction.

Demand Forecasting

Use machine learning algorithms to predict real-time changes in consumer demand as accurately as possible by automatically recognizing patterns, identifying complicated relationships in large datasets and capturing signals for demand fluctuation.

Customer Segmentation

Make use of AI technologies to automate the process, increase the granularity of characteristics, and improve the accuracy of attribute assignment to consumers to ensure that the right message reaches the right customer.

Data Strategy

Sozan’s data strategy framework links the target state to the broader business strategy to ensure alignment, and prioritizes initiatives, projects, and associated business use cases.

Cloud Strategy

We define the end-to-end Cloud strategy tailored to your unique preferences; conducting the cloud readiness assessment, defining a cloud/multi-cloud adoption roadmap, and conducting ongoing well architected reviews for cloud workloads.

Customer Propensity Modeling

Analyze data from multiple sources using AI to predict customer behavior - such as likelihood to register, purchase a product, or churn - and improve targeted marketing campaigns.

Related Solutions

Cost optimization

Stay on top of infrastructure expenses by optimizing resource utilization and utilizing billing thresholds and alerts. Our expertise includes building an agile, cloud native platform, cloud adoption in microservices-based architecture, and Cloud governance and policy

Data lake implementation

We specialize in building data lakes and ensuring that they don’t turn into data swamps. Raw data is ingested, organized & structured between data tiers where it’s curated at each step. This maximizes business value while minimizing the cost of storage.

NLP

Gain key insights from your unstructured data to enable improved analytics, data-driven decision making, and applications like Q&A systems, Chatbots & Virtual Assistants, Fraud detection, & more.

What our Clients Say

SOZAN AI offers top-notch quality and service. Always punctual, detail-oriented, well-trained, and friendly, are some of the great characteristics Sozan developers and management possess. With great pleasure, I’d highly recommend SOZAN as a business partner.

Furqan Waseem CEO, Documed AI

Gen AI Powered Feedback Insight Generation for a Large Healthcare Network

Our client, a prominent healthcare network in the US, spanning over 5 states with 27 hospital facilities, encountered a challenge in capturing the authentic voice of their customers. They sought to proactively listen to customer challenges and issues through various digital channels.